Refund Policy

TrackMyKid.lk is a software platform that lets school transport operators collect their monthly transport fee from parents through PayHere. TrackMyKid does not sell physical goods — this policy covers refunds for the transport fee payments processed through the app.

What a transport fee covers

The fee shown in the app is the monthly charge set by your child's school transport operator for their van service on the assigned route. TrackMyKid processes the payment on the operator's behalf; we do not set the fee amount ourselves.

When a refund applies

• A payment was made twice for the same month by mistake (duplicate payment)
• A payment was charged for the wrong amount due to a technical error in the app
• The transport service was not provided for a period already paid for (for example, the route was cancelled by the operator) — subject to the specific arrangement between you and your transport operator

When a refund does not apply

• A child missing pickups due to absence, being late, or other reasons not caused by the operator or TrackMyKid
• Change of mind after a monthly fee has already been paid and the service period has begun
• Disputes about the service itself (route quality, driver conduct, timing) — these should be raised directly with your school transport operator, since TrackMyKid does not operate the vehicles or employ the drivers

How to request a refund

Email hello@trackmykid.lk with your name, the payment date, and the reason for the request. Because the fee is set and owed to your transport operator, we may need to confirm the request with them before a refund is issued.

Processing time

Approved refunds are returned to the original payment method through PayHere and typically take a few business days to appear, depending on your bank or card issuer.

Contact us

Questions about a payment or a refund can be sent to hello@trackmykid.lk.