Delete Your Account & Data

This page explains how to request deletion of your TrackMyKid account and the data associated with it — whether you're a parent, a driver, or a school transport operator.

How to request deletion

TrackMyKid accounts are set up by your school transport operator through our admin system, so deletion is handled as a request to our team rather than a self-service button in the app. To request deletion, contact us with the account holder's name and the email address or phone number registered on the account:

• Email: hello@trackmykid.lk
• Phone: 076 856 5688

We process deletion requests within 10 business days of verifying the request came from the account holder.

What gets deleted

Once a deletion request is processed, we permanently delete:

• Your account profile (name, email address, phone number, login credentials)
• Your child's name, school, class, and route assignment (for parent accounts)
• Location history associated with your account
• In-app messages sent or received through your account

What we keep, and for how long

Some information can't be deleted immediately because we're required to keep it for legal, tax, or accounting purposes:

• Payment transaction records (amount, date, and payment reference for transport fees paid through PayHere) are retained for 5 years to meet financial record-keeping obligations, then deleted.

Since a child's route and student information may also be part of your school transport operator's own records, some information may continue to exist in the operator's records even after we delete it from TrackMyKid — that part of a request should be made directly to the operator as well.

Questions

If you have questions about this process, or about our data practices generally, see our Privacy Policy or contact us at hello@trackmykid.lk.